Hospital Customer Service Representative - Full-Time Position in Jakarta

Join our dynamic team as a Hospital Customer Service Representative in the heart of Kebayoran Lama, Jakarta. This role offers a unique opportunity to make a meaningful impact in the healthcare sector by providing exceptional service to patients, families, and medical staff. At Private Advertiser, we are committed to delivering top-notch customer service and ensuring a seamless experience for everyone who walks through our doors.

As a Hospital Customer Service Representative, you will be the face of our hospital, handling inquiries, resolving issues, and ensuring that our guests feel valued and well-cared for. This role is perfect for someone who is passionate about healthcare and wants to contribute to a positive patient experience. You will work closely with our medical staff, receptionists, and support teams to ensure smooth operations and high satisfaction levels.

We offer a competitive salary, a supportive work environment, and opportunities for professional growth. If you are a friendly, patient-oriented individual with excellent communication skills, we invite you to join our team and help us create a welcoming and efficient healthcare environment.

📋 Tanggung Jawab Pekerjaan

• Answer and direct inquiries from patients, families, and visitors with a friendly and professional demeanor.
• Assist in scheduling appointments, providing information about hospital services, and addressing any concerns or complaints.
• Collaborate with medical staff and support teams to ensure smooth operations and a positive patient experience.
• Use our in-house customer service software to manage and track inquiries and issues.
• Maintain a clean and organized reception area, ensuring a welcoming environment for all guests.
• Provide exceptional service to VIP patients and ensure their needs are met with priority.
• Participate in training and development programs to enhance your skills and knowledge.
• Adhere to hospital policies and procedures, ensuring compliance and maintaining a high standard of service.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in a healthcare setting.
• Proven ability to handle multiple tasks and prioritize workload effectively.
• Excellent written and verbal communication skills in both English and Bahasa Indonesia.
• Strong interpersonal skills and the ability to build rapport with patients, families, and medical staff.
• Familiarity with customer service software such as Salesforce or Zendesk is a plus.
• Ability to work in a fast-paced environment and meet tight deadlines.
• High school diploma or equivalent. A degree in healthcare administration or a related field is preferred.
• Must be able to work shifts including weekends and holidays.

🛠️ Keahlian

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