Customer Success Specialist - Shopee

Join Shopee Indonesia as a Customer Success Specialist in Bangka Belitung and be the driving force behind exceptional customer experiences. In this dynamic role, you will engage with sellers and buyers, resolve inquiries, and ensure seamless transactions. With Shopee's commitment to innovation and customer-centric approach, you'll have the opportunity to grow and develop your skills in a fast-paced environment.

As a Customer Success Specialist at Shopee, you will be the first point of contact for our customers, providing them with the support they need to make the most of their shopping experience. You will leverage Shopee's comprehensive suite of tools, including Shopee Live, Shopee Pay, and Shopee Logistics, to deliver top-notch service. With a focus on continuous improvement and learning, you'll have the chance to contribute to Shopee's mission of making commerce better for everyone.

📋 Tanggung Jawab Pekerjaan

• Actively engage with sellers and buyers to resolve inquiries and issues promptly.
• Provide exceptional customer support through various channels, including phone, email, and live chat.
• Utilize Shopee's tools and platforms to ensure seamless transactions and a positive shopping experience.
• Monitor customer feedback and implement improvements to enhance service quality.
• Collaborate with cross-functional teams to address complex customer concerns and find effective solutions.
• Stay updated with industry trends and best practices to continuously improve customer success strategies.
• Conduct regular customer satisfaction surveys to gather insights and drive improvements.
• Assist in the development and implementation of customer success initiatives and programs.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business, Marketing, or a related field.
• Minimum 2 years of experience in customer service, customer success, or a similar role.
• Proficient in using Shopee's tools and platforms, including Shopee Live, Shopee Pay, and Shopee Logistics.
• Excellent communication and interpersonal skills to build strong relationships with customers.
• Ability to work under pressure and meet tight deadlines.
• Strong problem-solving skills and a customer-centric approach.
• Fluency in both written and spoken Indonesian.
• Certification in customer service or a related field is a plus.

🛠️ Keahlian

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